Shipping Methods
Katiuska’s Couture is based in Portugal but currently in the U.K.
All orders from Katiuska’s Couture are shipped worldwide via registered mail.
Produce ordered from this website is shipped subject to availability.
If you make an order and the item is no longer in stock I reserve the right to ship at a later date. In this situation you will be contacted straight away and will be given the option of a full refund or you have the option to receive the item at a later date.
All items are made to order and are made between 7-10 working days of purchase (Monday-Friday) unless stated otherwise.
Please always check the announcement bar for updates.
Once your order has been shipped you will receive an email notifying you that your order is on its way. If you do not receive this email please notify me and I will send it over to you again.
I have listed the estimated transit times for shipment around the world:
Portugal: 2-3 working days (unless stated otherwise)
Europe: 7-21 working days (unless stated otherwise)
Rest of the World: 15-30 working days (unless stated otherwise)
Please bare in mind that purchases made outside of Portugal will be taken through customs which can sometimes take a little bit longer.
If you have provided the wrong address and the parcel has been sent back to me, you will be required to pay the postage cost for it to be sent back to you.
Please always double check your details before sending them.
SHIPPING COSTS
Shipping costs from the United Kingdom to europe
International tracked and signed from £10.10 (Estimated delivery time between 3-7 working days)
International tracked from £9.90 (Estimated delivery time between 5-7 working days)
International signed from £10.10 (Estimated delivery time between 5-7 working days)
International Standard from £5.85 (Estimated delivery time from 5-7 working days)
International economy from £5.10 (Estimated delivery time up to 14 working days)
Please note that these are all ESTIMATED delivery times and may vary depending on postal services and delays.
Returns
All pieces are carefully checked and safely packed before leaving the workshop.
If you wish to return your item, you are more than welcome to do so, but this must be done within 14 days of your purchase. Everything must be in the exact same condition as how it was sent and you will be expected to pay the shipping cost to return it.
Custom orders can’t be returned.
If you receive your jewellery and believe it to be faulty please contact Katiuska’s Couture with photographic evidence via email: katiuskascouture@gmail.com.
If your item is faulty and you would like to exchange the jewellery, you will be required to send the faulty jewellery back to me within 30 days of your purchase.
If you receive a refund, the costs of shipping will be deducted from your refund.
custom taxes
Customers living outside of the EU are liable for any customs/import duty, permits, product/import restrictions and other local requirements.
Any such charges are the responsibility of the customer. If you are unaware of the situation for your own country it is always advisable to make checks of your own.
I do not cover the cost of import duties and taxes.
As import duties and taxes vary in each country, I recommend that you contact your local customs office for more information.
Orders to the UK are subject to custom taxes. Please see the Brexit information.
Brexit
After 1 January 2021, the United Kingdom will cease to be part of the European common economic area and shipments to and from the United Kingdom will be classified as extra-Community for tax and customs purposes.
From this date onward, customers must ensure that all extra-Community export formalities are complied with for the different contents of their shipments.
The price of mail products and CTT parcels destined for the United Kingdom does not change. In the case of contractual customers , the taxation zone applicable to non-EU Europe must be chosen (see shipping preparation).
Gift shipments between individuals up to 39 GBP. Offers between individuals up to 39 GBP are exempt from VAT in the UK.
Gift shipments to individuals over 39 GBP. Offers between individuals over 39 GBP are subject to VAT.
The calculation of VAT will be made upon arrival of the object in the United Kingdom and VAT plus a customs presentation fee will be paid by the recipient.