Frequently Asked Questions

How long will it take for my order to arrive?

Shipment time varies depending on your location. Please see the Shipping and Returns page for more information.

What are the shipping costs?

Shipping costs vary depending on your location and the weight of the parcel.

Here are the starting prices:

Portugal 2.90€

Europe 4.90€

United Kingdom 4.90€

Rest of the world 7.00€

All parcels are sent via registered mail.

Do you accept cash on delivery?

I do not accept cash on delivery.

I only accept the following payments on the website:

Card payments

PayPal

Do you make custom orders?

Yes I do make custom orders. You can contact me via email: katiuskascouture@gmail.com or via Instagram: @katiuskascouture

I have written the wrong address and my order has already been sent. What can I do?

If you have given the wrong address then it is very likely that your parcel will be sent back to me. Once it has been returned I am happy to send it back to the correct address, however, you are responsible for paying for the postage.

Will my purchase be sent out the same day that I make the order?

All items at Katiuska’s Couture are handmade to order. Production time varies depending on the item you have purchased and the amount of orders I have to make.

Please be advised that I work alone so all orders will be made and posted betweem 5-10 working days unless stated otherwise.

Can I return or exchange my item?

Katiuska’s Couture do not offer a refund or exchange for any items purchased as they are all made to order. If the item is faulty you must contact me within 4 days of receiving the item with photos to show the faults. Please see Shipping and Returns page for more information.

I made an order online but I received an email from you after the order was made advising me that the item is no longer in stock. How is this possible?

Items ordered from this website are shipped subject to availability. If you make an order and the item is no longer in stock I reserve the right to ship at a later date. In this situation you will be contacted straight away and will be given the option of a full refund or you have the option to receive the item at a later date.

I receive custom orders which cannot be listed as stock on my website. Once the custom order has been made, only then can I manually delete the produce from the website.

I also sell my jewellery on other platforms and stock cannot be updated simultaneously.

If I order a body chain how will I know if it fits me?

All body chains are handmade to order. Once you have made the order I will contact you asking you for your measurements so the item fits you perfectly :

What is Gold and Silver plated?

Plated metal has a base metal such as steel, Brass or Copper which is then dipped into a bath of electroplating solution. They are not pure silver or pure gold.